What are my Healthcare Rights
On the last Tuesday in May we were pleased to welcome Angela Moore, Complaints Advisor and Promotional Agent from CAAP-Estrie (Centre d’assistance et d’accompagnement aux plaintes – Estrie) to our Resources for Seniors Seminar. She presented a well-attended session on the rights of health care users in the Estrie Area. She gave us with some information to share here on the Village Blog!
On the last Tuesday in May we were pleased to welcome Angela Moore, Complaints Advisor and Promotional Agent from CAAP-Estrie (Centre d’assistance et d’accompagnement aux plaintes – Estrie) to our Resources for Seniors Seminar. She presented a well-attended session on the rights of health care users in the Estrie Area. She gave us with some information to share here on the Village Blog!
What is the role of the CAAP?
Help the user (or their legal representative) throughout the process when they decide to make a formal complaint
What services do they offer?
- Inform and refer
- Listen and identify the subject of the complaint
- Inform the user of their rights and on the complaint procedure
- Help the user to prepare their file and to write their complaint
- Assist the user during the process and accompany them during meetings, if they wish
*All services offered by the CAAP are free, confidential and professional
What facilities fall under the complaint process?
- CHUS, Hospital centres
- Readaption centres
- Youth centres
- CHSLD & Certified Private residences for seniors
- CLSC
- Community organizations (financed by the CIUSSS de l'Estrei-CHUS)
- Ambulance services
- Intermediate resources
What are my healthcare rights?
The right to be informed of the existence of services and resources available in your environment and to be informed on your health and well-being
The right to receive adequate services on all scientific, human and social plans at once, with continuity and in a safe and personalized way
The right to choose a professional and facility
The right to receive the care that your condition requires
The right to give or refuse consent to care
The right to participate in any decision that will affect your health or well-being
The right to be accompanied and assisted
The right to be represented
The right to be accommodated based on what is required for your condition
The right to receive services in English
The right to appeal
The right to access and correct your file
The right to receive end-of-life care
The right to complain under the complaint review process
For more information, please contact
CAAP-Estrie
1255 rue Daniel, bur. 208
Sherbrooke, QC J1H 5X3
819 823-2047 or 1 877 767-2227
Also, stay tuned this summer as we will be welcoming Angela Moore back for an afternoon session where she will be sharing information and answering questions on behalf of CAAP-Estrie.